Terugbetalingsbeleid

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@getrestiva.com. 

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us at support@getrestiva.com with any questions about returns.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We will then evaluate the issue and resolve it for you.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items or gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you have and purchase the new item separately once the return has been accepted.

European Union 14-day statutory right of withdrawal

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a reason. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded through your original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Please contact us at support@getrestiva.com if more than 15 business days have passed since we approved your return.